{"id":219876,"date":"2024-03-20T13:03:31","date_gmt":"2024-03-20T12:03:31","guid":{"rendered":"https:\/\/fundacionexe.org.co\/frequently-asked-questions\/"},"modified":"2024-03-21T18:29:55","modified_gmt":"2024-03-21T17:29:55","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/fundacionexe.org.co\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; fade_in_opacity=&#8221;pix-opacity-1&#8243; pix_over_visibility=&#8221;&#8221; pix_overlay_color=&#8221;custom&#8221; pix_overlay_custom_color=&#8221;#15354e&#8221; css=&#8221;.vc_custom_1710891493667{margin-top: -80px !important;background-color: #15354e !important;}&#8221; fade_in_intro=&#8221;https:\/\/essentials.pixfort.com\/event\/wp-content\/uploads\/sites\/9\/2020\/05\/event-intro-bg.jpg&#8221; pix_overlay_opacity=&#8221;0.9&#8243;][vc_row content_placement=&#8221;middle&#8221; pix_particles_check=&#8221;&#8221;][vc_column content_align=&#8221;text-center&#8221; css=&#8221;.vc_custom_1590278076706{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;]<div id=\"el1708036620706-d547f7e1-f2a0\" class=\"pix-el-text   w-100   vc_custom_1710938434595\" ><p class=\"\"><h4 style=\"text-align: center;\"><strong><span style=\"color: #ffffff;\">Frequently asked questions<\/span><\/strong><\/h4>\n<h4 style=\"text-align: center;\"><\/h4>\n<\/p><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; pix_over_visibility=&#8221;&#8221; css=&#8221;.vc_custom_1592954652409{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f9fa !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1710938456441{margin-right: 20px !important;margin-left: 20px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 15px !important;padding-right: 10px !important;padding-bottom: 15px !important;padding-left: 10px !important;border-left-color: #e9ecef !important;border-left-style: solid !important;border-right-color: #e9ecef !important;border-right-style: solid !important;border-top-color: #e9ecef !important;border-top-style: solid !important;border-bottom-color: #e9ecef !important;border-bottom-style: solid !important;border-radius: 10px !important;}&#8221;]<div id=\"pix-feature-1710936614543-718c0fd4-0e30\" class=\"pix-feature-el text-center \"><div class=\"pix-feature-icon d-inline-block mw-100 text-gradient-primary animate-in\" data-anim-type=\"fade-in-up\" data-anim-delay=\"800\" style=\"aspect-ratio:1\/1 !important;position:relative;text-align:center;font-size:64px;line-height:64px;\"><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-telephone-message-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M18.8832522,15.2149875 L16.6435199,14.9557395 C16.063686,14.888624 15.4834673,15.0781662 15.0550765,15.474642 L13.9101291,16.5342913 L13.9101291,16.5342913 C11.0247673,15.2272362 8.65046344,13.0476406 7.32012905,9.94429134 L8.40498315,8.93981673 C8.87321964,8.50627302 9.10646531,7.87531619 9.03281655,7.24145388 L8.78582632,5.11571837 C8.65834351,4.01853018 7.6655515,3.23242866 6.56836332,3.35991148 C6.52669972,3.36475239 6.48519872,3.37090276 6.44392189,3.37835345 L4.03181843,3.81375119 C3.42678981,3.92293172 2.99622204,4.46337942 3.02497102,5.07750767 C3.02497102,5.07750767 3.02497102,5.07750767 3.02497102,5.07750767 C3.46000713,14.3706349 9.54976692,20.5603505 18.9740596,20.9775141 C18.9740596,20.9775141 18.9740596,20.9775141 18.9740596,20.9775141 C19.5592738,21.0034184 20.0735032,20.5926686 20.177581,20.0162014 L20.6214816,17.5569921 C20.8176915,16.4699892 20.095561,15.4297396 19.0085581,15.2335297 C18.9669957,15.2260274 18.9252062,15.2198436 18.8832522,15.2149875 Z M16,3 L18,3 C19.6568542,3 21,4.34314575 21,6 L21,8 C21,9.65685425 19.6568542,11 18,11 L13,11 L13,11 L13,6 C13,4.34314575 14.3431458,3 16,3 Z M16,7 L18,7 L16,7 Z\"\/><\/svg><\/div><h6 class=\"pix-feature-title  font-weight-bold   text-heading-default animate-in\" style=\"padding-top:30px;\" data-anim-type=\"fade-in-up\" data-anim-delay=\"900\">How can I get extra help if I have more questions or problems?<\/h6><div class=\"pix-feature-content text-body-default text-18     animate-in\" style=\"padding-top:10px;\" data-anim-type=\"fade-in-up\" data-anim-delay=\"1000\">If you have additional questions or encounter any issues that are not addressed in our FAQs, please do not hesitate to contact us.<\/p>\n<p>You can email us at <b>info@fundacionexe.org.co<\/b><\/div><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class=\"accordion w-100 accordion-card \" id=\"accordion-1590709472675-f4008e87-9d5b\"><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1590709472686-eb19bb6a-ed3ff36c-c658\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1590709472686-eb19bb6a-ed3ff36c-c658\" aria-expanded=\"true\" aria-controls=\"collapse1590709472686-eb19bb6a-ed3ff36c-c658\" ><span class=\"d-inline-block text-gradient-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Duotone\/pixfort-icon-atm-1\" viewBox=\"2 2 20 20\"><g fill=\"none\" fill-rule=\"evenodd\"><path fill=\"var(--pf-icon-color)\" fill-opacity=\".25\" d=\"M19,2 C20.6568542,2 22,3.34314575 22,5 L22,16 C22,17.6568542 20.6568542,19 19,19 L17,19 L17,15 L12,15 L12,19 L5,19 C3.34314575,19 2,17.6568542 2,16 L2,5 C2,3.34314575 3.34314575,2 5,2 L19,2 Z M12,7 L12,11 L7,11 L7,7 L12,7 Z\"\/><path fill=\"var(--pf-icon-color)\" d=\"M17,14 L17.097,14.005 L18,14.0057185 C18.5522847,14.0057185 19,14.4534337 19,15.0057185 C19,15.5580032 18.5522847,16.0057185 18,16.0057185 L18,20.5 C18,21.3284271 17.3284271,22 16.5,22 L12.5,22 C11.6715729,22 11,21.3284271 11,20.5 L11,16.0057185 C10.4477153,16.0057185 10,15.5580032 10,15.0057185 C10,14.4534337 10.4477153,14.0057185 11,14.0057185 L11.9030549,14.0046389 C11.9349557,14.0015701 11.9672945,14 12,14 L12.097,14.005 L16.903,14.005 L17,14 Z M16,16.005 L13,16.005 L13,20 L16,20 L16,16.005 Z M18,9 C18.5522847,9 19,9.44771525 19,10 C19,10.5522847 18.5522847,11 18,11 L16,11 C15.4477153,11 15,10.5522847 15,10 C15,9.44771525 15.4477153,9 16,9 L18,9 Z M13,5 L6,5 C5.44771525,5 5,5.44771525 5,6 L5,12 C5,12.5522847 5.44771525,13 6,13 L13,13 C13.5522847,13 14,12.5522847 14,12 L14,6 C14,5.44771525 13.5522847,5 13,5 Z M12,7 L12,11 L7,11 L7,7 L12,7 Z M16.5,6 C17.0522847,6 17.5,6.44771525 17.5,7 C17.5,7.55228475 17.0522847,8 16.5,8 L16,8 C15.4477153,8 15,7.55228475 15,7 C15,6.44771525 15.4477153,6 16,6 L16.5,6 Z\"\/><\/g><\/svg><\/span><span class=\"font-weight-bold text-heading-default\" >How do I register?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1590709472686-eb19bb6a-ed3ff36c-c658\" class=\"collapse  \" aria-labelledby=\"heading1590709472686-eb19bb6a-ed3ff36c-c658\">\n     <div class=\"card-body\">\n         <div class=\"pix-el-text w-100  \" ><p class=\"  text-black  \" ><span class=\"text-black animate-in d-inline-block\" data-anim-delay=\"1000\" data-anim-type=\"fade-in-up\">To register, click on the &#8220;Register&#8221; button located in the top right corner of the page. Then, follow the instructions provided to complete the registration process.<\/span><\/p><\/div>\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1590709577267-a3f17367-0562f36c-c658\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1590709577267-a3f17367-0562f36c-c658\" aria-expanded=\"true\" aria-controls=\"collapse1590709577267-a3f17367-0562f36c-c658\" ><span class=\"d-inline-block text-gradient-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Duotone\/pixfort-icon-user-circle-plus-1\" viewBox=\"2 2 20 20\"><g fill=\"none\" fill-rule=\"evenodd\"><path fill=\"var(--pf-icon-color)\" fill-opacity=\".25\" d=\"M12,2 C17.5228475,2 22,6.4771525 22,12 C22,13.4250881 21.7019019,14.7805516 21.1646599,16.0074365 L21,16 L20,15.9994999 L20,15 C20,14.6431142 19.9065231,14.3080612 19.7427175,14.017989 C19.9107526,13.3740286 20,12.6974367 20,12 C20,7.581722 16.418278,4 12,4 C7.581722,4 4,7.581722 4,12 C4,13.8656071 4.63859598,15.5820622 5.70912144,16.9426986 C7.32512201,15.643522 9.43582082,15 12,15 C13.4892802,15 14.8255878,15.2170783 16.0007245,15.6533922 L16,15.9994999 L14.9995,16 C14.4477153,16 13.9477153,16.2238576 13.5857864,16.5857864 C13.2238576,16.9477153 13,17.4477153 13,18 C13,18.5522847 13.2238576,19.0522847 13.5857864,19.4142136 C13.9477153,19.7761424 14.4477153,20 15,20 L16,19.9995001 L16,20.9840736 C16,21.0444271 16.0026733,21.1041561 16.007908,21.1631489 C14.7812905,21.7017394 13.4254765,22 12,22 C9.27317036,22 6.80125545,20.9085803 4.99726806,19.1387536 L4.9346238,19.0817289 L4.87748157,19.0198177 C3.09835389,17.214422 2,14.7354782 2,12 C2,6.4771525 6.4771525,2 12,2 Z M12,6 C14.209139,6 16,7.790861 16,10 C16,12.209139 14.209139,14 12,14 C9.790861,14 8,12.209139 8,10 C8,7.790861 9.790861,6 12,6 Z\"\/><path fill=\"var(--pf-icon-color)\" d=\"M18,14 C18.5522847,14 19,14.4477153 19,15 L19,16.999 L21,17 C21.5522847,17 22,17.4477153 22,18 C22,18.5522847 21.5522847,19 21,19 L19,18.999 L19,20.9840736 C19,21.5363584 18.5522847,21.9840736 18,21.9840736 C17.4477153,21.9840736 17,21.5363584 17,20.9840736 L17,18.999 L15,19 C14.4477153,19 14,18.5522847 14,18 C14,17.4477153 14.4477153,17 15,17 L17,16.999 L17,15 C17,14.4477153 17.4477153,14 18,14 Z\"\/><\/g><\/svg><\/span><span class=\"font-weight-bold text-heading-default\" >What is the difference between registering as an individual or an organization?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1590709577267-a3f17367-0562f36c-c658\" class=\"collapse  \" aria-labelledby=\"heading1590709577267-a3f17367-0562f36c-c658\">\n     <div class=\"card-body\">\n         <div class=\"pix-el-text w-100  \" ><p class=\"  text-black  \" ><span class=\"text-black animate-in d-inline-block\" data-anim-delay=\"1000\" data-anim-type=\"fade-in-up\">Users registered as an organization have access to fill out fields related to the registration, monitoring and evaluation of the initiatives they implement. On the other hand, those who register as natural persons can view and consult the information registered, through the observatory of educational management.<\/span><\/p><\/div>\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1590709628460-e48f739e-ddc8f36c-c658\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1590709628460-e48f739e-ddc8f36c-c658\" aria-expanded=\"true\" aria-controls=\"collapse1590709628460-e48f739e-ddc8f36c-c658\" ><span class=\"d-inline-block text-gradient-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Duotone\/pixfort-icon-chat-messages-2\" viewBox=\"2 2 20 20\"><g fill=\"none\" fill-rule=\"evenodd\"><path fill=\"var(--pf-icon-color)\" fill-opacity=\".25\" d=\"M19,7 C20.6568542,7 22,8.34314575 22,10 L22,19.1442718 C22,19.535222 21.8854192,19.9176 21.670425,20.2441265 C21.062992,21.1666768 19.8226955,21.4221298 18.9001453,20.8146968 L15.8950653,18.8360678 C15.7318021,18.7285707 15.5406131,18.6712803 15.345138,18.6712803 L10,18.6712803 C8.74256597,18.6712803 7.66581944,17.8976652 7.21975011,16.8004246 L8.55396793,16 L13.9555247,16 C15.0557576,16 16.052686,15.5556634 16.7760843,14.8362729 C17.4994825,14.1168823 17.9493507,13.1224378 17.955463,12.0222219 L17.9827501,7 Z\"\/><path fill=\"var(--pf-icon-color)\" d=\"M13.988858,3 C15.6457123,3 16.9888542,4.34314575 16.9888542,6.00277775 L16.9554784,12.0166664 C16.9463099,13.6669903 15.605874,15 13.9555247,15 L8.55396793,15 C8.37272398,15 8.19488758,15.0492578 8.03947217,15.1425071 L5.02899151,16.9487955 C4.08183098,17.5170918 2.85331047,17.2099617 2.28501415,16.2628011 C2.09851567,15.9519703 2,15.5962975 2,15.2338096 L2,6 C2,4.34314575 3.34314575,3 5,3 Z M12,8 L7,8 C6.44771525,8 6,8.44771525 6,9 C6,9.55228475 6.44771525,10 7,10 L12,10 C12.5522847,10 13,9.55228475 13,9 C13,8.44771525 12.5522847,8 12,8 Z\"\/><\/g><\/svg><\/span><span class=\"font-weight-bold text-heading-default\" >Can I consult the Observatory for Regulatory Management and the Map of Initiatives without registering?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1590709628460-e48f739e-ddc8f36c-c658\" class=\"collapse  \" aria-labelledby=\"heading1590709628460-e48f739e-ddc8f36c-c658\">\n     <div class=\"card-body\">\n         <div class=\"pix-el-text w-100  \" ><p class=\"  text-black  \" ><span class=\"text-black animate-in d-inline-block\" data-anim-delay=\"1000\" data-anim-type=\"fade-in-up\">Of course, you&#8217;ll be able to browse both freely. However, we recommend that you register to access personalized content of interest to you while exploring the portal.<\/span><\/p><\/div>\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1710936926978-0187acc3-074b\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1710936926978-0187acc3-074b\" aria-expanded=\"true\" aria-controls=\"collapse1710936926978-0187acc3-074b\" ><span class=\"d-inline-block text-gradient-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Duotone\/pixfort-icon-chat-messages-2\" viewBox=\"2 2 20 20\"><g fill=\"none\" fill-rule=\"evenodd\"><path fill=\"var(--pf-icon-color)\" fill-opacity=\".25\" d=\"M19,7 C20.6568542,7 22,8.34314575 22,10 L22,19.1442718 C22,19.535222 21.8854192,19.9176 21.670425,20.2441265 C21.062992,21.1666768 19.8226955,21.4221298 18.9001453,20.8146968 L15.8950653,18.8360678 C15.7318021,18.7285707 15.5406131,18.6712803 15.345138,18.6712803 L10,18.6712803 C8.74256597,18.6712803 7.66581944,17.8976652 7.21975011,16.8004246 L8.55396793,16 L13.9555247,16 C15.0557576,16 16.052686,15.5556634 16.7760843,14.8362729 C17.4994825,14.1168823 17.9493507,13.1224378 17.955463,12.0222219 L17.9827501,7 Z\"\/><path fill=\"var(--pf-icon-color)\" d=\"M13.988858,3 C15.6457123,3 16.9888542,4.34314575 16.9888542,6.00277775 L16.9554784,12.0166664 C16.9463099,13.6669903 15.605874,15 13.9555247,15 L8.55396793,15 C8.37272398,15 8.19488758,15.0492578 8.03947217,15.1425071 L5.02899151,16.9487955 C4.08183098,17.5170918 2.85331047,17.2099617 2.28501415,16.2628011 C2.09851567,15.9519703 2,15.5962975 2,15.2338096 L2,6 C2,4.34314575 3.34314575,3 5,3 Z M12,8 L7,8 C6.44771525,8 6,8.44771525 6,9 C6,9.55228475 6.44771525,10 7,10 L12,10 C12.5522847,10 13,9.55228475 13,9 C13,8.44771525 12.5522847,8 12,8 Z\"\/><\/g><\/svg><\/span><span class=\"font-weight-bold text-heading-default\" >Can I choose the topics I want to receive in the newsletter?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1710936926978-0187acc3-074b\" class=\"collapse  \" aria-labelledby=\"heading1710936926978-0187acc3-074b\">\n     <div class=\"card-body\">\n         <div class=\"pix-el-text w-100  \" ><p class=\"  text-black  \" ><span class=\"text-black animate-in d-inline-block\" data-anim-delay=\"1000\" data-anim-type=\"fade-in-up\">Yes, we offer a wide variety of topics to choose from, including publications, Observatory, Initiative Map, events and much more. Our goal is to provide relevant and interesting content.<\/p>\n<p>In addition to the topics you choose to receive in the newsletter, we may occasionally send additional content that we think may be of interest to you.<\/span><\/p><\/div>\n     <\/div>\n   <\/div>\n <\/div><div class=\"card \">\n   <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1710936972093-8c764d6b-2948\">\n       <button class=\"btn btn-link text-left rounded-lg bg-white\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1710936972093-8c764d6b-2948\" aria-expanded=\"true\" aria-controls=\"collapse1710936972093-8c764d6b-2948\" ><span class=\"d-inline-block text-gradient-primary svg-20 pix-mr-10\" ><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Duotone\/pixfort-icon-chat-messages-2\" viewBox=\"2 2 20 20\"><g fill=\"none\" fill-rule=\"evenodd\"><path fill=\"var(--pf-icon-color)\" fill-opacity=\".25\" d=\"M19,7 C20.6568542,7 22,8.34314575 22,10 L22,19.1442718 C22,19.535222 21.8854192,19.9176 21.670425,20.2441265 C21.062992,21.1666768 19.8226955,21.4221298 18.9001453,20.8146968 L15.8950653,18.8360678 C15.7318021,18.7285707 15.5406131,18.6712803 15.345138,18.6712803 L10,18.6712803 C8.74256597,18.6712803 7.66581944,17.8976652 7.21975011,16.8004246 L8.55396793,16 L13.9555247,16 C15.0557576,16 16.052686,15.5556634 16.7760843,14.8362729 C17.4994825,14.1168823 17.9493507,13.1224378 17.955463,12.0222219 L17.9827501,7 Z\"\/><path fill=\"var(--pf-icon-color)\" d=\"M13.988858,3 C15.6457123,3 16.9888542,4.34314575 16.9888542,6.00277775 L16.9554784,12.0166664 C16.9463099,13.6669903 15.605874,15 13.9555247,15 L8.55396793,15 C8.37272398,15 8.19488758,15.0492578 8.03947217,15.1425071 L5.02899151,16.9487955 C4.08183098,17.5170918 2.85331047,17.2099617 2.28501415,16.2628011 C2.09851567,15.9519703 2,15.5962975 2,15.2338096 L2,6 C2,4.34314575 3.34314575,3 5,3 Z M12,8 L7,8 C6.44771525,8 6,8.44771525 6,9 C6,9.55228475 6.44771525,10 7,10 L12,10 C12.5522847,10 13,9.55228475 13,9 C13,8.44771525 12.5522847,8 12,8 Z\"\/><\/g><\/svg><\/span><span class=\"font-weight-bold text-heading-default\" >How do I download a file from Publications?<\/span><\/button>\n   <\/div>\n   <div id=\"collapse1710936972093-8c764d6b-2948\" class=\"collapse  \" aria-labelledby=\"heading1710936972093-8c764d6b-2948\">\n     <div class=\"card-body\">\n         <div class=\"pix-el-text w-100  \" ><p class=\"  text-black  \" ><span class=\"text-black animate-in d-inline-block\" data-anim-delay=\"1000\" data-anim-type=\"fade-in-up\">To download a file, click the download link provided next to the file you want to get. Depending on the type of file and your browser settings, you may be automatically initiated to download or prompted to select a location to save the file to your device. 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